Terms&Conditions | Bling Bling Clean

Terms & Conditions of Service

These terms and conditions constitute the full and complete service agreement of our Cleaning Service between you (the "Client") and BLING BLING CLEAN (BBC) for the provision of services by BBC.

Please take some time to review this Agreement as the use of our services constitutes your acceptance of these terms and conditions.

1. Services

(a) Subject to the terms of this Agreement, BBC agrees to provide one or more Cleaning Services to you (the "Client") at the address specified by you.

(b) The Service will be for such services as agreed with the you (the "Client") at the time of booking.

(c) BBC will provide one or more service provider to attend the Premises to provide your cleaning service at a time and date mutually agreed between BBC and you the (the "Client").

(d) BBC endeavours to provide the Service faithfully, diligently and in a timely and professional manner.

2. Additions and Amendments

(a) Any changes to the Service to be provided must be agreed by BBC prior to the Service Time.

(b) If the Client requires any additional services or variations at the time the Service is being performed, the Client must first contact BBC by telephone or email, who may agree to provide the additional services in its absolute discretion. The service provider is not authorised to agree to any changes to the Service being provided. The Client must not request such changes directly from the service provider.

3. Client Representations and Warranties

The Client represents and warrants that:

(a) They will provide a safe working environment at the Premises for the service provider to perform the Service.

(b) The service provider will have unencumbered and unobstructed access to those areas of the Premises requiring the Service.

(c) They will provide the service provider with access to all services and utilities (including hot and cold water, electricity, and rubbish bins) as required by the service provider to provide the Service.

(d) They will advise BBC prior to the commencement of the Service of any hazards, slippery surfaces, risks or dangers.

(e) BBC is authorised to use the Premises and obtain the provision of Service.

(f) The client must secure or remove any fragile, delicate, breakable or valuable items, including cash, jewellery, works of art, antiques, or items of sentimental value prior to the commencement of the Service.

(g) The Client acknowledges that any personal property located at the premises may be disposed of or moved by the service provider in their efforts to facilitate the service.

(h) If the Client requires BBC to clean behind or under any heavy items (e.g., a fridge, bookshelves or other furniture), they will move those items prior to the commencement of the Service.

(i) The Client agrees to indemnify BBC against any loss or damage resulting any breach of this agreement.

4.Bookings

(a) The Client may make a booking either in person, by telephone, message or email

(b) At the time of booking the Client must provide details of any hazards, slippery surfaces, risks or dangers.

(d) BBC reserves the right not to accept a booking for any reason.

5. Job Quotations

(a) The actual price payable by the Client is the quoted price provided by BBC and may vary dependant on the size and condition of the premises.

(b) Any price quoted by BBC is an estimate only based on BBC experience, without inspection, and based on information provided by the Client.

(d) The quote we provide over the telephone or via email through the internet on the BBC website is based on information provided by the Client to BBC, and in the absence of specific room, or clearly definable descriptions will be based on standard room sizes/seating positions. If the actual work to be performed is different to what has been quoted for, the price will vary accordingly.

(e) The service provider may quote additionally after inspection of the premises if there are extra rooms or areas that BBC were not informed of during the quotation process or if the condition of the premises is deemed to be different from the information provided by the Client.

(f) BBC will confirm any additional charges with the Client before processing payment or during the service should additionally services or time be required by the service providers to fulfil the Client’s service requests.

(g) When the service provider arrives at the Premises, they will inspect the areas the Customer has requested to be serviced.

6. Cancellation Fees and Other Charges

(a) A minimum service charge for our attendance is payable (Price is dependent on the service requested –

(b) Surcharges may be charged on any service booked for weekends, after hours and public holidays.

(c) The Client must telephone BBC at least 48 hrs prior to the Service Time, if they wish to suspend, postpone or cancel the Service for any reason.

(d) In the event that such notice has been given, BBC will endeavour to reschedule the Service if required.

(e) In the event that the Client does not provide notice at least 48 hrs prior to the commencement of the Service time, the Client agrees to pay a cancellation fee for administrative costs and loss which is charged at 80% of valued clean.

7. Fee for Non-Access to Premises

In the event that the Client does not provide unencumbered access to the Premises for BBC or its service providers to provide the Service, the Client agrees to pay a cancellation fee equivalent to the minimum charge (inclusive of GST) for administrative and travel costs.

8. Payment Terms

(a) The Client agrees to pay the price quoted by BBC 1 business day prior to the booked Service Time, unless otherwise agreed in advance by BBC.

(b) The Client agrees to pay any further agreed or adjusted price that has been agreed to by BBC and the Client during or at the time of such arrangement being made.

(c) If no payment has been made by the Service Time, BBC will use reasonable endeavours to contact the Client for payment. In the event that BBC cannot contact the Client or payment is not made by the Service Time, the Client will be deemed to have cancelled the Service, and the Client must pay any cancellation fees or charges due set out in clause 8.

(d) Payments made by bank deposit must be received in BBC bank account prior to the commencement of the service time.

(e) BBC does not accept payment by Cheque unless specifically agreed to in writing by BBC.

(f) Payments may be made in cash, bank deposit or by providing credit card details to BBC.

9. Late Payment Fee

(a) Where BBC has agreed to invoice the Client for payment of fees after the Service has been completed, the Client agrees to pay in full, all fees due, within pursuant to the terms of the invoice.

(b) The Client agrees that if BBC has not received payment in full for the Service within one week of the original invoice date, then a late payment fee of $15 applies. Interest will be charged on the fixed rate of 10% per annum on each day that any amount remains outstanding thereafter.

(c) If the Client’s account is outstanding for more than 4 weeks, we will call at the Premises to collect payment in person, in which case an additional $90 minimum call out fee will apply.

(d) BBC reserves the right to pass the debt on to a collection agency and refer the Clients personal details to credit reporting agencies if the Client’s account remains overdue past this point. This will incur additional charge.

(e) In addition to the amounts set out above, the Client agrees to indemnify BBC for all legal costs (on a solicitor and own client or full indemnity basis, whichever is greater) and other expenses incurred by BBC in connection with a demand, action, or other proceeding (including mediation, out of court settlement or any action taken for recovery of debt from the Client) arising out of a breach of these terms including the failure by the Client to pay an amount by the due date.

10 Non-Appearance

If a service provider fails to attend to the Premises within 1 hour of the Service Time and does not provide the requested Service, BBC will provide the Client with either:

(a) a full refund of payments made by the Client; or

(b) Offer to reschedule the Service at another time mutually agreed between the Client and BBC.

11. Satisfaction Guarantee / Complaints

Our ‘100% Satisfaction Guarantee’ is valid for 1 business days (Monday to Friday – Excluding Weekends and Public Holidays) after the completion of any service provided the service was completed and payment was made in full.

If for some reason the service does not pass the Clients satisfaction, the client is required to lodge a complaint in writing within this time frame outlying the client’s complaint and or issue with the service performed. BBC will then arrange a service provider to return to rectify any issue/s with the service provided without charge. Normally this process occurs within 48 hours of formal notification however BBC reserves the right to re-attend up to 7 Business days (dependent upon the service provider’s availability to re-attend the premises) after receiving formal notification.

Before rectification works commence, the Client is required to provide a rectification list of items containing a clear list of works to complete the service to the client’s satisfaction (This list is usually provided by the property manager if you have booked an end of lease bond clean and are looking to satisfy your agent’s satisfaction). Our scope of work does not cover dust settlement that occurs naturally between the time of service and re-inspection nor does it cover cleaning a property after trades people have conducted work at your property after our cleaners have concluded their service. Please note that accumulation of dust over time is considered normal and activities such as ‘open homes’ are likely to speed up this process.

Although we aim to ensure every service is performed Professionally and every client is happy not all stains can be removed and not all cleaning is revivable. Our definition of Satisfaction pertains to a level of improvement not perfection! Properties in a state of wear and tear or in some instances "Trashed Properties" cannot be renewed to brand new.

The following terms outline your rights and obligations of complaint.

(a) The client must contact BBC in writing within 1 business days after the service time.

(b) BBC has the right to re-attend the premises and review the service undertaken by the service providers at BBC sole discretion.

(d) BBC has the right to re-attend up to 7 business days after receiving formal notification from the client to re-attend to remedy the initial service performed should it be deemed valid by BBC.

(e) The Client, client’s representative or agent must meet with BBC service providers at the premises to ensure their satisfaction is met upon BBC service providers’ return visit. If the Client, client’s representative or agent do not attend to the rectification service BBC will deem the service complete – Any further recall will be chargeable at BBC advertised prices.

(f) In the event of an ongoing client complaint, the Client undertakes to give BBC the opportunity to rectify the work conducted. Subject to clause 15, BBC may, at its discretion, offer the Client either of the following:

- re-supply of the Service without charge.

- Such other remedy as deemed appropriate by BBC.

12. Exclusions and Limitations

(a) The only conditions and warranties which are binding on BBC in respect of the state, quality or condition of goods and services supplied by BBC to Client are those imposed and required to be binding by statute (Australian Consumer Law).

(b) To the extent permitted by statute, the liability, if any, of BBC is, at BBC option, limited to and completely discharged by the resupply of the Service. BBC is not responsible for.

(c) Not completing or providing the Service as a result of a breach of a warranty by the Client in clause 3 (including a failure by the Client to provide utility services, a safe working environment or unencumbered access to the premises.

(d) Not completing or providing the Service as a result of the service provider not proceeding for health and safety reasons under clause 4.

(e) Any loss or damage incurred by the Client or any third party as a result of the effects of a force majeure, being any event beyond the reasonable control of BBC.

(f) Not completing or providing the Service due to an act or omission of the Client or any other person at the Premises during provision of the Service.

(g) Wear, damage or stains that cannot be completely cleaned or removed.

(f) Any wear or discolouring of fabric or surfaces becoming more visible once dirt has been removed.

(g) Any loss incurred as a result of any breakage or damage to goods, items of value (including antiques, items of sentimental value) or the Premises.

(h) The cost of any key replacement or locksmith fees, unless keys were lost by BBC or the service provider.

(i) Except as provided in this clause, all conditions and warranties implied by law in respect of the state, quality or condition of the Service which may apart from this clause be binding on BBC are excluded.

(j) The Client acknowledges that the results of any services provided may vary depending on a number of factors (including time elapsed since Premises was last serviced and nature of the service required), and that BBC gives no guarantee as to the actual results of the Service.

(k) Except to the extent provided in this clause, BBC has no liability (including liability in negligence) to any person for any loss or damage, consequential or otherwise, suffered or incurred by that person in relation to the products or services provided by BBC (including any loss caused by, or resulting directly or indirectly from, any failure, defect or deficiency or any kind of or in the products used or services provided by BBC).

13. Indemnity

The Client indemnifies BBC against:

(a) All losses or liabilities arising directly or indirectly as a result of the provision of the Service including all losses or liabilities caused as a result of a breach of the warranties of the Client set out in clause 3; and

(b) All legal costs (on a solicitor and own client or full indemnity basis, whichever is greater) and other expenses incurred by BBC in connection with a demand, action, arbitration or other proceeding (including mediation, compromise, out of court settlement or appeal and including any action taken for the recovery of a debt from the Client).

14. Accidents, Breakage, Damage & Theft

(a) The Client must inform BBC of any incident where an accident, breakage, damage to property or theft has occurred due to any act of the service provider within 24 hours of completion of the Service.

(b) To the extent permitted by law, the client is not entitled to claim any loss for any incident if the incident is not reported to BBC within 24 hours of completion of the Service.

(c) To the extent permitted by law, damage or loss to the following items is specifically excluded from the liability of BBC under these terms and conditions: cash, jewellery, art, antiques, and items of sentimental value.

15. Termination

(a) This Agreement may be terminated by the Client by providing at least 7 business days’ notice prior to the Service Time.

(b) Subject to clause 18(c), BBC may terminate this Agreement by providing the Client with at least 7 business days’ notice prior to the Service Time.

(c) BBC may terminate this Agreement with immediate effect if the Client is in breach of this Agreement, and in the opinion of BBC, that breach is incapable of remedy.

16. Changes to this Agreement

(a) BBC reserves the right to update or modify these terms and conditions at any time without prior notice and may do so by publishing an updated agreement on the BBC website. Each updated agreement will take effect 24 hours after it has been published on the website.

(b) The Client agrees that any use of the Service following any such change, whether as a single job or as part of a regular service schedule, constitutes their agreement to follow and be bound by the terms and conditions as changed.

17. Mediation or Arbitration

(a) Any dispute or difference whatsoever arising out of or in connection with this contract shall be submitted to mediation in accordance with, and subject to, The Institute of Arbitrators & Mediators Australia Mediation Rules.

(b) If the dispute or difference is not settled within 30 days of the submission to mediation (unless such period is extended by agreement of the parties), it shall be and is hereby submitted to arbitration in accordance with, and subject to, The IAMA Arbitration Rules. Notwithstanding the existence of a dispute or difference each party shall continue to perform the Contract

18. Law & Jurisdiction

The Client and BBC acknowledge and accept that this Agreement shall be construed and interpreted in accordance with the laws of Queensland, and both agree to submit to the exclusive jurisdiction of the courts of Queensland in the event of any dispute.

19. Severability

The Client agrees that if any term or provision is held invalid, void or unenforceable, then that provision will be considered severable, and the remaining terms and provisions shall continue to be binding.

20. Copyright

The content of this Agreement is protected by international copyright laws and may be used for personal reference only. Subject to applicable law, permission to copy, alter, reproduce, publish, transmit and/or otherwise distribute this content is forbidden without first obtaining the prior written permission of BBC.

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